What is holding diversity and inclusion back?
We all make mistakes when it comes to treating those in protected characteristics inclusively, but we need to improve corporate cultures to let people challenge behaviours and know how to respond if we are challenged.
Examples of measurable business outcomes
Businesses need to understand the cost of discrimination, this includes consider the development of better products and services that meet the needs of a diverse customer base.
What investment is needed?
Time investment is critical. Make D&I a priority focus.